Cisco Jabber Server Error Please Try Again

Overview

On occasion, the employees may see bug when using the Cisco Virtual Phone (Jabber) software. Below are issues that have been reported to the Office of Information technology along with possible solutions. If none of the solutions listed resolve your upshot, delight submit a ticket using the button below.

Request IT Support

What is the minimum version of the Operating Systems Supported

Operating Organization	Minimum Supported Version
Microsoft Windows	Windows 8.1, but Windows 10 is recommended.
Apple macOS	macOS 10.14 (Mojave) or later is recommended.
Apple tree iOS	Apple tree iOS 13.x or after.
Android	Android seven.0 (Nougat) or afterward is recommended.

Common Issues:

• Residential Internet Service Provider Performance Issues
• Cisco Jabber not starting automatically
• Access to Jabber Clients
• Login Problems
• Telephone call-ID Bug:
• Not receiving whatsoever voicemails (including email notifications):
• Known Jabber issues acquired past VPN
• Unable to brand outbound calls or forward calls
• Accessing the Cocky-Care Portal
• Voicemail Service is not connecting
• Phone Service is not connecting
• No audio or called party cannot hear you.

Residential Internet Service Provider Performance Issues

With more people than ever working from and keeping the family habitation to help stem the propagation of COVID-19, residential Net service providers are being overloaded.  If your Internet connection feels slow, one possible reason is that your Net connection can't hold up to your whole family getting online at the same time. It might besides exist considering of outdated home routers and modems.  If yous are using wireless in your home, information technology may be interference or low signal strength.  Past your home, residential service providers tend to accept entire neighborhoods share a single link dorsum to the carrier router.  This tin can also be overloaded.

Symptoms of dwelling house and residential performance issues:

• "Cannot Connect to Server" errors.
• One-way Audio
• Choppy Audio
• Phone call Drops
• A Band, then a decorated signal

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Cisco Jabber not starting automatically

If the Cisco Virtual Phone is not running, you may not receive phone calls.  To configure the Cisco Virtual Telephone to start automatically, exercise the following:

1. Launch the Cisco Jabber application

   

2. Once y'all have signed into Jabber, open "My profile and settings" (The icon with your start Initial in the upper left corner of the screen). Alternatively, y'all can click on the gear icon in the upper correct corner of the screen.

   

3. Click on "Settings".

   

4. Under the default General tab, you will come across Startup at the top. Click the box for First Cisco Jabber when my estimator starts and it will insert a check-marking, showing information technology is selected. Click OK to save the setting.​​

   

5. Jabber will now launch as shortly as your computer is signed in.

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Login Issues

Jabber users your NetID/Agile Directory account.  Make sure you lot are inbound your full NetID (user@hccfl.edu).  Another possible cause of login failures is that your countersign has expired.  visit netid.hccfl.edu to reset your password and try again.  In rare instances we accept noticed rebooting your computer has helped in this situation every bit well.

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Access to Jabber Clients

To use Jabber, yous will need to submit a ticket requesting it, along with the specific version(s) you need. Until this is completed, and yous have received a confirmation e-mail back with the specific details related to the version(s) you requested, you will non take a functioning Jabber account for your HCC phone number. Attempting to install the client without a valid license built for you will event in the installation failing at sign-in.

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Login Issues

Jabber users your NetID/Active Directory account.  Make sure y'all are entering your total NetID (user@hccfl.edu).  Another possible crusade of login failures is that your password has expired.  visit netid.hccfl.edu to reset your password and effort once again.  In rare instances we take noticed rebooting your estimator has helped in this situation as well.

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Call-ID Issues:

Your Jabber account matches your desk phone's Caller ID since it is the same. Nonetheless, if you are experiencing issues where callers are stating they see something else, delight verify if they have your contact information saved to their contacts every bit something else. A caller's contact settings will affect what they see on their phone. For example, if a relative has your work number saved in their contacts under "Aunt Jane", they will come across that instead.

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Not receiving whatsoever voicemails (including email notifications):

Please verify if your number is call forwarding. If you accept telephone call forwarding enabled, it will bypass your HCC voicemail and go to the forwarded numbers instead.

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Known Jabber issues acquired past VPN

If your VPN connexion drops, your Jabber calls volition be affected.  Jabber volition reconnect to its servers but a drop of your VPN connexion is viewed as a temporary network outage and all connections are dropped.

• HCC_VPN – Jabber works with all services
• HCC_VPN_Internal – Jabber will not work.

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Unable to make outbound calls or forward calls

Cisco Jabber works the aforementioned as your desk-bound telephone at work.

• To make an internal call, simply dial the four-digit extension.
• To make a local call in the 813 area code, you must dial 9 first and so the 7-digit telephone number.
• To make a telephone call to any number outside of the 813 surface area code, dial 91 and the 10-digit telephone number.

Too, when entering the phone number for telephone call forwarding, enter the number as a long-altitude number as 91[10-digit number].  For instance, 918135551212.
Please do not perform a test phone call from the number y'all are call forwarding to.  It will not work.

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Accessing the Self-Intendance Portal

Y'all must be connected to HCC_VPN to access the self-care portal

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Voicemail Service is not connecting

This happens when you practise not take ALL of the certificates during the setup process.  To prepare this problem, effort the following

1. Sign out
2. Reset Jabber (beneath the sign-in)
3. Uninstall/Delete the Jabber application
4. Reinstall Jabber from the Play Store
5. Sign in and take ALL the certificates.

If information technology still does not connect, you lot take two options to cheque voicemail

1. If the voicemail is associated with you (not a departmental phone) so you can nevertheless get your voicemail in your email inbox as you do at the office.
2. Dial into the voicemail system by dialing 7777 from within Jabber or 253-7777 from your cell/home phone.  Yous will exist asked for your extension and your Pivot.

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Telephone Service is not connecting

This happens when a user does non blazon in the user name exactly as it is in the Cisco Call Manager.  To prepare this effect:

1. Sign out of Jabber
2. Reset Jabber (beneath the sign-in)
3. Sign in using your NetID and Countersign in all lower case.  If OIT has provided you lot unlike credentials, enter them exactly every bit they appear in the email.

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No audio or called political party cannot hear you.

Change or verify your sound setup in Jabber.

1. Click the gear icon in the upper correct of your screen
2. Click Settings
3. Click Audio
4. In the drop-down menu, select your speaker and microphone

Verify that you accept not muted your microphone or speakers.
Other causes can be network performance problems on your home network.

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Source: https://hccfl.teamdynamix.com/TDClient/1836/Portal/KB/ArticleDet?ID=104369

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